Praiseworthy Blog

Detractor

Definition: A detractor is a customer who is disappointed with the product or service. This person provides a low score on the Net Promotor Survey.

Example: The detractor complained about the negative experience.

Praiseworthy

Add comment

Subscribe

Passionate About Customer Service?

Subscribe to get the latest news, advice, and tips on how to offer a stellar customer experience.

We won't send you spam. Unsubscribe at any time. Powered by ConvertKit