3 Ways To Profit From NPS

When it comes to customer surveys, it doesn’t get much more powerful than the net promoter score (NPS). Your NPS is an integral part of gauging customers’ satisfaction with your company. You can profit from NPS, and it can be used in countless ways to improve your customers’...

How To Get High Quality Feedback From Your Customers

Often, the key to a company’s success is about prioritizing customer satisfaction over income. Our interview with Kenny Lim, VP of Customer Success at Ingram Micro, makes that especially clear. Lim helps Ingram thrive by seeking insight into customers’ frontline experiences. “At...

5 Simple Ways to Maximize Your Customer Survey Results

Your survey is ready. You’ve crafted your questions to address what your company focuses on. You’ve asked your team for their feedback. The customer survey includes that all-important NPS Question (would you recommend us to your friends and family?). Now what? Implementing a customer...